This Integrated Report should be read in conjunction with our Sustainability Report which is available online on our website. The Sustainability Report has in-depth information about our sustainability strategy and performance.
Our Sustainability Journey started way back in 2015 with our first reporting to the United Nations Global Compact. A commitment which we have upheld continuously since then.
As one of the pillars of AfrAsia’s “Bank Different” philosophy, sustainability is steadily being integrated in the Bank’s culture. The pursuit of sustainable practices is an ongoing process, which is being advocated by the sustainability champions of the Bank.
Our 2021 Strategy is based on the 4 pillars of Sustainability, which is further developed into 6 core focus areas:
Last year we conducted a Materiality Assessment exercise through which we engaged with our key stakeholders on sustainability topics. The main takeaway from this assessment was the increase in training hours and revamped training types.
Going forward, for this financial year, two main findings of the materiality assessment will be addressed:
Additionally, another materiality assessment will also be conducted beginning of next year with more emphasis on workshops and debriefing sessions with the stakeholders.
The sustainability department will also work on setting quantitative targets on selected Key Performance Indicators in order to measure our progress in regards to the different initiatives undertaken.
Workplace Responsibility (Human Capital)
Our employees are our most valuable stakeholders and our best asset. AfrAsia continues to take positive steps to become an “Employer of Choice”.
Our HR department has put in place various initiatives to cater for the talents at AfrAsia.
4. Grievance policy for employees to raise their concerns.
We also have a robust health & safety committee headed by the Safety & Health Officer that ensures that our offices enjoy a safe and healthy environment.
Additionally, our DARE culture is another way through which we engage with our employees including integration of DARE culture in staff KPIs, Dragons Den initiative amongst others.
All KPIs relates to Bank Employees only.
Total Headcount: 402
|Types of Contract||FY18-19|
|Contractual Long Term||21|
|Contractual Short Term||7|
% employees attending at least 1 training: 100
Total hours of training: 15,600
Average hours of training:
a. Per employee: 39
b. Per female employee: 32
c. Per male employee: 39
MUR spent in training: 10,000,000
4 ex-employees were recruited by the Bank.
Turnover rate (*Full time employee only): 8.97%
33 high performers were promoted
|FY 18 - 19|
|18 Written warnings|
|17 Disciplinary Actions|
4 meetings of the committee throughout the year
1 accident reported at the workplace
Marketplace Responsibility (Financial Capital, Manufactured Capital, Intellectual Capital)
The marketplace responsibility pillar demonstrates how we, at AfrAsia, manage our relationship with our customers, suppliers and business partners. We also ensure that high ethical standards are maintained across our business, which is critical for the Bank’s reputation.
This is a developing pillar with the following initiatives being undertaken by the Bank:
Total number of Transactions completed on our Internet Banking Platform: 181,376
|Total Number Of IB Customers Registered Between Dates||3,095|
|Total Number Of Personal Internet Banking Customers Registered Between Dates||1,003|
|Total Number Of Corporate Internet Banking Customers Registered Between Dates||2,092|
|Total Number Of Internet Banking Customers||21,124|
|Total Number Of Personal Internet Banking Customers||8,423|
|Total Number Of Corporate Internet Banking Customers||12,700|
8 training sessions offered by Compliance department
|Security Awareness Fundamentals on the basics of security||78|
|GDPR Awareness Training||93|
|Safe Web Browsing||78|
Last phishing campaign has a victim rate of 1.3% (4 staff out of 303 targeted) against the industry average of 26%.
Environmental Responsibility (Natural Capital)
Management of our natural resources is of up most importance for the Bank. We wish to steadily integrate environmental consciousness in everything we do.
Total Electricity Consumption: 515,882 kWh
Average yearly consumption per employee: 1271 kWh 4,281 Reams of paper purchased
285.64 Kg E-waste Recycled by BEM Recycling
Social Responsibility (Social & Relationship Capital)
Our ability to sustain strong relationships with customers and the wider community is vital for the Bank. Our approach to this pillar is divided into three main categories:
44 AfrAsia Kids are enrolled in the Early Childhood and After School Programme
41 Families in the Parent Support Programme
69 staff participated in “Sponsor an AfrAsiaKid Programme”
MUR 43,648.70 donations received for Wish Tree Initiative
MUR 474,500 raised for Movember Initiative which was donated to Link to Life 126 pints of blood collected for annual blood donation campaign
3 fun days organized for children fighting cancer in collaboration with the NGO Link to Life and volunteers from AfrAsia
Zero Complaint in January
More information can be found online in our sustainability report.